Shipping policy

SHIPPING POLICY – DIGITAL PRODUCTS

1. Overview

This Shipping Policy outlines how orders are delivered through our store.

All products sold are digital and delivered electronically. No physical shipping is involved.

2. No Physical Shipping

We do not ship physical products.

All items available for purchase are digital downloads, which means:

  • No shipping fees apply
  • No physical package will be delivered
  • No shipping address is required for fulfillment

3. Delivery Method

Once your purchase is successfully completed, your digital product will be delivered instantly.

Delivery may occur through one or more of the following methods:

  • Direct download link on the order confirmation page
  • Download link sent via email
  • Access through your customer account (if applicable)

4. Delivery Time

All products are delivered instantly after payment confirmation.

In some cases, delivery may take a few minutes depending on:

  • Payment processing time
  • Email delivery delays
  • Platform-related issues

5. Failed Delivery or Access Issues

If you do not receive your product or experience issues accessing your files:

  • Check your spam or junk email folder
  • Verify that your email address was entered correctly
  • Contact us for assistance

We will ensure you receive your purchase as quickly as possible.

6. Technical Requirements

It is the customer’s responsibility to ensure that:

  • Their device can download and open the provided files
  • They have the necessary software to use the product

We are not responsible for issues caused by incompatible devices or missing software.

7. Incorrect Email Address

If an incorrect email address is provided at checkout:

  • Delivery may fail
  • It is the customer’s responsibility to contact us to correct the issue

We will assist in re-sending the download once verified.

8. Contact Information

If you need help with your order or delivery, please contact us via:

  • Store contact form
  • Email: masterbuildstudio@gmail.com

We typically respond within 24–48 hours.

9. Important Notice

All products are digital downloads.
No physical item will be shipped.